During prior implementation of the perinatal collaborative care model, patients have shared their experiences working with the care manager and the impact the model has had on their care. Below we highlight some of our patients’ stories:
“Having a care manager to discuss the risks and benefits of treatment options made me feel prepared and a bit more confident in my decisions. The last conversation we had was surrounding my scores. And so it allowed us to kind of dig deeper into the root causes of what was going on with me and then, she would provide resources to support me and schedule check-ins with me. She would follow up kind of in between the survey periods to check and see if the resource she sent worked or if I needed additional support.”
“I was unsure about starting medication while breastfeeding. My care manager was the one who really took the time to answer all my questions and made sure I had the latest information from trustworthy sources. It felt reassuring to have like a medical professional guide me through the process, and I didn’t feel as anxious about making the decision anymore. Without her, I would have been lost in all the information I found online.”
"I think just having that kind of ongoing support [from the care manager] made me feel empowered and more likely to engage in my care. Plus the ability to reach out to her at any time gives me this added sense of security and makes me feel less isolated in my treatment journey”
“My care manager did a great job of reaching out to me and checking in with me regularly. She was very responsive and knew when to push and when to pull back. This way I could utilize her in a manner that worked well for me."
“A few days after taking my assessment, a care manager reached out to me and offered to do the Behavioral Activation (BA) sessions with me. These sessions were easy to follow, providing tips and methods on how to effectively handle stress. This was incredibly helpful, allowing me to practice different ways of coping with anxiety and stress."
